Data deletion instructions
Use this page to request deletion of your SureReply account data, disconnect Google, or revoke SureReply's access to Google Business Profile data.
Request account and data deletion
Email hello@surereply.ai from the email address associated with your SureReply account. Include:
- Your name and business name;
- The SureReply workspace or location name, if known;
- A clear request such as "Please delete my SureReply account and associated data."
We will confirm your request within 3 business days. We may ask for additional verification before deleting data to protect your account from unauthorized requests.
Deletion timeline
- OAuth tokens: deleted or revoked within 7 days after verified request or Google disconnection.
- Google Business Profile API content: Google-provided review text, reviewer metadata, ratings, timestamps, owner replies, and derived draft/analysis data are cached for no more than 30 calendar days, then redacted or deleted unless re-synced through active authorization.
- Production account data: deleted within 30 days after verified request, subject to legal retention obligations.
- Encrypted backups: residual non-Google data is purged within 35 days after production deletion. Google Business Profile API content remains subject to the 30-calendar-day cache limit, including backup rotation and restore handling.
- Transactional records: limited billing, security, or legal records may be retained only as required by law or legitimate security needs.
Revoke Google access directly
You can revoke SureReply's access to your Google account at any time without waiting for a SureReply support response:
- Go to myaccount.google.com/permissions.
- Find SureReply in the list of third-party apps with account access.
- Select SureReply, then choose the option to remove access.
Revoking Google access disables Google Business Profile review sync and response publishing for the affected account. It does not automatically delete your SureReply account, so email us if you also want account deletion.
Disconnecting from inside SureReply
If in-app disconnection controls are available in your account, you may disconnect Google from the SureReply application. If the control is not available or does not work, email hello@surereply.ai and we will handle the request manually.
Related policies
Our full privacy practices are described in the Privacy Policy. A plain-language summary of SureReply's Google API use is available at Google API use and data access.
Contact
For data deletion, privacy, or Google access questions, email hello@surereply.ai.